What is LGBT Inclusivity and the Getting it Right program?

Getting it Right: Creating an LGBT Inclusive Organization is a program of Connecticut Community Care supported with funding from the John H. and Ethel G. Noble Charitable Trust. The program works with aging service providers such as home care and facility-based providers to create welcoming and intentionally inclusive services for Lesbian, Gay, Bisexual and Transgender (LGBT) clients and families. We provide an integrated set of resources to Getting it Right (GIR) providers. These include training and other best practice resources. GIR begins with the premise that intentional inclusion means proactive practices that go beyond current standards and policies of non-discrimination.

Getting it Right recognizes that program implementation is not a “one size fits all” matter. Content knowledge must be integrated into specific organizational practices to ensure new knowledge is sustained. Mechanisms for knowledge transfer must also be integrated into ongoing operations. Thus GIR resources are made available to organizations with the expectation of customization to fit their circumstances.

Getting it Right is a “train the trainer” model. We train organizational champions who are then charged with training other direct service staff. GIR provides these training resources to the provider agency.

Below is a list of providers who have been certified as LGBT inclusive:

Connecticut Community Care

Bristol, CT

Care Services:
Care Management

GIR Certification Level:
Advanced, Fall 2016

Provider Contact:
Sherry Ostrout
Director, Government Initiatives


JFS Care at Home,

West Hartford, CT

Care Services:
In-home Care

GIR Certification Level:
Advanced, Feb. 2018

Provider Contact:
Patricia Kiely
MA Gerontology, Director
860-233-4470 ext. 4

Jewish Family

West Hartford, CT

Care services:

GIR Certification Level:
Advanced, Feb. 2018

Provider Contact:
Nancy Lichtenberg
860-236-1927 ext. 7116

Senior Living

South Windsor, CT

Care Services:
Assisted Living,
Memory Care

GIR Certification Level:
Advanced, Oct. 2018

Provider Contact:
Tom Gaccione

McLean Home Care
& Hospice

Simsbury, CT

Care Services:
Skilled Home Health,

GIR Certification Level:
Advanced, Apr. 2019

Provider Contact:
Peggy Coburn
MPH, Administrator
860-658-3950 ext. 8273

Thrive at Home
with Whitney Center

Hamden, CT

Care Services:
In-home and Facility-based Care, 24/7 Coordination

GIR Certification Level:
Advanced, May 2019

Provider Contact:
Michelle Pandolfi
Executive Director

Certification Requirements:

1. The organization has implemented LGBT inclusivity training using training content and staff coverage that are appropriate for its purpose and organizational structure.

The Getting it Right program provides training for the organizational trainers (train the trainers) as well as a training product they can use for direct service staff. GIR will also recognize trainings from other relevant sources such as SAGE.

2. The organization has developed and implemented Welcoming Practices for LGBT Clients/Family Members/Community.

- The organization “comes out” after training staff and implementing other best practices.

The organization has implemented at least one document that is given to all potential clients/family members, that signals the organization’s LGBT inclusion practices and values. A GIR standard flyer is available for GIR participating organizations. An LGBT person must not have to come out to find out if the organization will welcome them.

- The organization has prepared its staff to communicate its inclusive values.

Staff members understand the importance of both confidentiality and when and with whom to share information. The goal of intentional inclusion - which depends on client disclosure- is to enhance the service experience for LGBT clients and families.

3. The organization has created sustainability and staff support structures.

The organization has designated one or more staff members as LGBT point person(s) to respond to staff questions and concerns and provide guidance to them. This “go to” person is designated to address concerns and questions related to LGBT inclusivity within the appropriate organizational and industry standards and frameworks.


Want to know more?
Contact our office:

Contact Us

Contact us for more information at 866.845.2224

  • “Our care manager was extremely competent, compassionate, prompt and concerned about all aspects of our case. She followed up on every detail and checked up on us to make sure things were going well. ...”

    Read More

  • “I have found so many times that CCC is the perfect resource for me when issues involving the elderly or persons with disabilities have come up. This is not an area in which I have had any education ...”

    Read More

  • “Dad and I appreciate the services and support you have provided to us. Quite frankly, I don’t know what we would have done without your program. It hasn’t been easy for either of us as we go about ...”

    Read More

  • “Our care manager was extremely competent, compassionate, prompt and concerned about all aspects of our case. She followed-up on every detail and checked up on us to make sure things were going well ...”

    Read More

  • “I am compelled to put in writing how much I appreciate the help you and your organization have provided for my mother. When she left the convalescent home a few months ago she couldn’t see herself ...”

    Read More

  • “My mother was a client of CCC for over 10 years. Her health had declined but I finished my walk out basement to make it accessible for her to live in my home. Mom was in and out of various nursing ...”

    Read More

  • “My friend Maura has gone on and on about what wonderful and thoughtful care you gave to her mother. She really was touched by everything that you did to make her mother comfortable ...”

    Read More