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A Care Manager's Point of View: Crystal Ruiz

What do you like most about being a CCC Care Manager?
I believe that our work is important and meaningful. We are literally changing people's lives! What I like most about being a CCC Care Manager is witnessing someone's quality of life improve with the right services. I am also part of a supportive team that makes the work environment even better.


Please describe a special moment or two that you have experienced with a client and/or their family caregiver/s.


I had a client with severe COPD. He lived alone in a small apartment on the third floor of an apartment complex. He only had access to a small window in the kitchen, and it became very hot during the summer months. He would call me frequently expressing how difficult it was for him to breathe with only one fan. After two months, I was able to obtain a donated used air conditioner. I personally delivered the unit to him. He began to cry tears of joy and in turn I began to cry with him! I will never forget that day or how grateful he was. That experience is just one of many! 
Connecting and helping our clients and their families is what makes our work so important. 


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  • “Our care manager was extremely competent, compassionate, prompt and concerned about all aspects of our case. She followed up on every detail and checked up on us to make sure things were going well. ...”

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  • “I have found so many times that CCC is the perfect resource for me when issues involving the elderly or persons with disabilities have come up. This is not an area in which I have had any education ...”

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  • “Dad and I appreciate the services and support you have provided to us. Quite frankly, I don’t know what we would have done without your program. It hasn’t been easy for either of us as we go about ...”

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  • “Our care manager was extremely competent, compassionate, prompt and concerned about all aspects of our case. She followed-up on every detail and checked up on us to make sure things were going well ...”

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  • “I am compelled to put in writing how much I appreciate the help you and your organization have provided for my mother. When she left the convalescent home a few months ago she couldn’t see herself ...”

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  • “My mother was a client of CCC for over 10 years. Her health had declined but I finished my walk out basement to make it accessible for her to live in my home. Mom was in and out of various nursing ...”

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  • “My friend Maura has gone on and on about what wonderful and thoughtful care you gave to her mother. She really was touched by everything that you did to make her mother comfortable ...”

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