A Care Manager's Point of View - Kiersten Wamser (Radke)
What do you like most about being a CCC Care Manager?
I grew up in a family that was heavily involved in social services and helping others, so it has been very fulfilling for me to be a CCC Care Manager. Every day, I have the opportunity to help our clients get the services they need and want while staying comfortable in their own homes. While the pandemic has presented a new set of challenges, I have found myself checking in with my clients more frequently to ensure that they are maintaining their mental and physical well-being. Touching base more frequently has allowed me to build a stronger rapport with my clients and contributed to positive interactions that help them meet their needs and goals.
Describe a special moment or two that you have experienced with a client and/or their family caregivers.
Recently, I assisted one of my clients by helping him get an iPad with a wheelchair mount that will allow him to more easily participate in virtual recovery groups for his acquired brain injury as well as access his applications that assist with speech therapy. This client has a very supportive family, including a wife who has her own health concerns.
After hearing about her struggles, I helped her apply for the Connecticut Home Care Program because as a family unit they will be stronger together with professional care.
What is the biggest life lesson you have learned from a client?
Over the years, I have learned through my clients the great importance of finding a support system that is right for you. Whether your support system includes family, friends, professionals, or a combination of these groups, having that consistent system in place leads to a more fulfilling life.
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