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A Care Manager's Point of View - Kiersten Wamser (Radke)

What do you like most about being a CCC Care Manager?

 
I grew up in a family that was heavily involved in social services and helping others, so it has been very fulfilling for me to be a CCC Care Manager.  Every day, I have the opportunity to help our clients get the services they need and want while staying comfortable in their own homes. While the pandemic has presented a new set of challenges, I have found myself checking in with my clients more frequently to ensure that they are maintaining their mental and physical well-being. Touching base more frequently has allowed me to build a stronger rapport with my clients and contributed to positive interactions that help them meet their needs and goals.


Describe a special moment or two that you have experienced with a client and/or their family caregivers.


Recently, I assisted one of my clients by helping him get an iPad with a wheelchair mount that will allow him to more easily participate in virtual recovery groups for his acquired brain injury as well as access his applications that assist with speech therapy.  This client has a very supportive family, including a wife who has her own health concerns. 

After hearing about her struggles, I helped her apply for the Connecticut Home Care Program because as a family unit they will be stronger together with professional care.


What is the biggest life lesson you have learned from a client?


Over the years, I have learned through my clients the great importance of finding a support system that is right for you.  Whether your support system includes family, friends, professionals, or a combination of these groups, having that consistent system in place leads to a more fulfilling life.  


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  • “Our care manager was extremely competent, compassionate, prompt and concerned about all aspects of our case. She followed up on every detail and checked up on us to make sure things were going well. ...”

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  • “I have found so many times that CCC is the perfect resource for me when issues involving the elderly or persons with disabilities have come up. This is not an area in which I have had any education ...”

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  • “Dad and I appreciate the services and support you have provided to us. Quite frankly, I don’t know what we would have done without your program. It hasn’t been easy for either of us as we go about ...”

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  • “Our care manager was extremely competent, compassionate, prompt and concerned about all aspects of our case. She followed-up on every detail and checked up on us to make sure things were going well ...”

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  • “I am compelled to put in writing how much I appreciate the help you and your organization have provided for my mother. When she left the convalescent home a few months ago she couldn’t see herself ...”

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  • “My mother was a client of CCC for over 10 years. Her health had declined but I finished my walk out basement to make it accessible for her to live in my home. Mom was in and out of various nursing ...”

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  • “My friend Maura has gone on and on about what wonderful and thoughtful care you gave to her mother. She really was touched by everything that you did to make her mother comfortable ...”

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